3.Kumpulan Soal Ungkapan Penanganan Tamu.

Anda diminta memilih salah jawaban yang benar dari pilihan A,B,C stsu D.

Nomor 1.
Receptionist:What can I do for you,sir?
Guest          :Can I talk to your manager,please?
Receptionist:............................

A.Certainly.You can talk to me anytime
B.Don't worry.I can meet you now
C.Sorry.I am busy right now
D.Just one moment,please

Nomor 2.
Recepsionist:Good morning.What can I do for you,sir?
Guest          : I'd like to talk to the Personnel Manager,please.
Receptionist :.........................................?
Guest           :Yes.My name is Hendarto.

A.May I have your name
B.Could you call him later
C.Have you met him before
D.Have you made an appointment

Number 3.
Resa     : Sales, Dena Resa speaking.
Puji       : May I speak to Thomas , please?
Resa      : I'm sorry.His line is busy right now.....?
Puji       : All right.Please  tell him Resa called.

a. Would you like to hold on
b. Could you wait for him
c . Who's speaking
d. May I take a message



Selamat mencoba!